Why you'll want to listen:

While CX and UX often share similar goals, they utilize very different approaches. Are you taking full advantage of their complementary strengths? In this recording of a webinar, Forrester analyst Leah Buley reviews findings from her latest research.

Key takeaways include:

  • The current state of CX/UX organizational structures
  • How to optimally allocate responsibilities and identify opportunities for collaboration
  • Approaches to build a UX/CX operating model that leverages the best of both disciplines
Joana van den Brink-Quintanilha

PRINCIPAL ANALYST SERVING CUSTOMER EXPERIENCE PROFESSIONALS


London based Joana serves customer experience professionals with key expertise in digital customer experience, journey mapping, and Agile models. n.

Leah Buley

PRINCIPAL ANALYST



Andrew Foley
EXPERIENCE STRATEGY DIRECTOR  


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