Why you'll want to listen:

Learn how to get things done in a complex organization with high customer urgency and transform your business into a digital leader.

Key takeaways include:

  • How to shape your technology strategy using customer journey mapping
  • How to build the business case for different interaction priorities
  • The best way to achieve quick wins while building for the future
Joana van den Brink-Quintanilha

PRINCIPAL ANALYST SERVING CUSTOMER EXPERIENCE PROFESSIONALS


London based Joana serves customer experience professionals with key expertise in digital customer experience, journey mapping, and Agile models. n.

Ted Schadler

PRINCIPAL ANALYST



Andrew Foley
EXPERIENCE STRATEGY DIRECTOR  


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