Why you'll want to listen:
New research from Forrester has identified certain practices and activities that characterize a modern user experience organization, and set it apart from its peers.
Key takeaways include:
- The current state of UX
- The processes, scope, and staffing models that define a modern UX organization
- The suite of tools enabling modern UX organizations
- How to begin adopting these best practices
London based Joana serves customer experience professionals with key expertise in digital customer experience, journey mapping, and Agile models. n.