Why you'll want to listen:

New research from Forrester has identified certain practices and activities that characterize a modern user experience organization, and set it apart from its peers.

Key takeaways include:

  • The current state of UX
  • The processes, scope, and staffing models that define a modern UX organization
  • The suite of tools enabling modern UX organizations
  • How to begin adopting these best practices
Joana van den Brink-Quintanilha

PRINCIPAL ANALYST SERVING CUSTOMER EXPERIENCE PROFESSIONALS


London based Joana serves customer experience professionals with key expertise in digital customer experience, journey mapping, and Agile models. n.

Leah Buley
PRINCIPAL ANALYST


Andrew Foley
EXPERIENCE STRATEGY DIRECTOR  


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