Why you'll want to listen:
Learn if your organization's customer journey mapping efforts are living up to their true potential.
Key takeaways include:
- Why many customer journey maps come up short on their objectives
- How and when to use the four different approaches to effective journey mapping
- Best practices to set the stage for journey mapping success at your organization
London based Joana serves customer experience professionals with key expertise in digital customer experience, journey mapping, and Agile models. n.